Privacy Policy

Effective Date: July 2026

At REDCOR Medical Solutions, we respect your privacy and are committed to protecting your personal information in accordance with applicable South African laws, including the Protection of Personal Information Act (POPIA).

1. Information We Collect

When you interact with our website, we may collect the following information:

  • Full name
  • Email address
  • Contact number
  • Billing and delivery address
  • Account login details
  • Order history and purchase information
  • Payment confirmation information
  • Messages submitted through contact forms
  • Website usage information such as browser type, IP address, and cookies

2. How We Use Your Information

We collect and use your information for the following purposes:

  • Creating and managing customer accounts
  • Processing and fulfilling customer orders
  • Arranging delivery and shipment of products
  • Providing customer support and responding to enquiries
  • Sending order confirmations and updates
  • Improving website functionality and customer experience
  • Maintaining internal business records

3. Payment Information

Payments made through our website are processed using secure third-party payment providers.

REDCOR Medical Solutions does not store full credit card or banking details on our servers.

All payment processing is handled through encrypted and secure payment gateways.

4. Sharing of Information

We do not sell, rent, trade, or distribute customer information to third parties for advertising or marketing purposes.

Information may only be shared when necessary for:

  • Payment processing providers
  • Courier and delivery companies
  • Legal or regulatory compliance requirements

5. Protection of Information

We take reasonable technical and administrative measures to protect customer information against:

  • Unauthorized access
  • Data loss
  • Theft or misuse
  • Unauthorized disclosure

While we take security seriously, no online system can guarantee absolute security.

6. Cookies

Our website may use cookies to:

  • Keep products saved in your shopping cart
  • Improve website performance
  • Remember login sessions
  • Improve customer browsing experience

Cookies do not collect sensitive personal information.

7. Customer Accounts

Customers who create an account on our website are responsible for keeping their login details secure.

REDCOR Medical Solutions is not responsible for unauthorized access caused by customers sharing passwords or failing to secure their accounts.

8. Your Rights

Customers may request:

  • Access to personal information held by us
  • Correction of inaccurate information
  • Deletion of account information where legally permitted

Requests may be submitted through our contact page.

9. Product Information

REDCOR Medical Solutions strives to ensure product descriptions and specifications are accurate.

Customers are encouraged to verify product suitability before purchase where applicable.

10. Changes to this Policy

We reserve the right to update this Privacy Policy at any time.

Changes will become effective immediately once published on this website.

11. Contact Information

For questions regarding this Privacy Policy, please contact:

REDCOR Medical Solutions
Pretoria, South Africa
Email: info@redcoremed.co.za
Website: redcoremed.co.za